Returns & Exchanges

RETURN AND EXCHANGE POLICY

Dear Buyers! Our products are handmade work with attention to detail, thoughtfully constructed for a beautiful fit.
❥ Please check the Size Chart or provide your: exact measurements - height/bust/waist/hips
❥ Kindly note that we do not produce sizes larger than mentioned in our Size Chart

We are pleased to offer returns or exchanges to all customers for any purchases that meet our Returns & Exchanges Policy:

❥ If the size didn’t fit you or you didn’t like the item the Return/Exchange policy is:
1-  Item must be sent back NO LATER than 14 days after your delivery date.
2 - Item must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.
3 - Send it back to us via INTERNATIONAL REGISTERED MAIL of any postal service of choice (the shipment reference number must start from any of these letters: S, R, C, V, LM, LX, LZ, LL ). Please, let us know the TRACKING NUMBER of the shipment. It’s necessary to process your return order. (Kindly take into consideration that USPS First Class Mail International is taking from 25 to 40 days to reach Ukraine and often getting lost at our end. We do not suggest using this postal service because if we will not receive the package we will not proceed with the refund !).
4 - The return shipping is paid by the Buyer in all cases except for manufacturing defects or if the wrong item is sent from our side. If the item is not returned in its original condition, the buyer is responsible for any loss in value;
5 - ONLY after your return has been RECEIVED, your refund will be completed via the original payment method. Exchange items will be sent within 7 days.

❥ The Return/Exchange will NOT be accepted:
1- Sizes XXL/XXXL CAN NOT BE EXCHANGED OR REFUNDED.
2 - Custom made, items on sale and embroidered items, bulk orders except for manufacturing defects, or if the wrong item is sent from our side.
3 - Items where is offered the combination of fabric color and lace color on your own choice are final and can not be exchanged or returned, with no exception.
4 - If the return time frames are exceeded - NO LATER than 7 days after your delivery date.
5 - If wrong measurements were provided by the Buyer. All our items are made on order;
6 - If the item is shipped and the wrong address was provided by the Buyer. The refund will be completed via the original payment method, EXCLUDING shipping cost both ways which vary from 15 to 20 USD only when the item is returned to Kyiv, Ukraine;
7 - If the item was successfully returned to the sender due to missed appointment by the recipient, the refund will be completed via the original payment method, EXCLUDING shipping costs both ways which vary from 15 to 20 USD only when the item is returned to Kyiv, Ukraine.

❥ Stolen Mail policy:
1 - Please contact us if you would like to add insurance to your item, as we are not responsible for lost or stolen packages.
2 - If tracking shows delivery, please check with your local post office. Talk to your neighbors, friends, landlord, co-workers, or anyone that might have kept the package in your absence.
3 - We are unable to contact your post office and handle your missing package claim. You need to do it on your own unless you originally purchased shipping insurance.
4 - We are willing to proceed with the full refund ONLY after you provide us the Policy report for the stolen mail and registered claim to the Postal Inspection Service!

❥ Please ship the return items to this Shipping Address:
Receiver name: Olga Masnyk
street: Onore De Balzak , 92A,
Apartment: 125
City: Kyiv
Zipcode: 02097
Country: Ukraine
Tel. +38067-757-50-40

❥ We are happy to assist you and answer your questions regarding returns and exchanges. Please send us an email at sales@faynaboutique.com